![]() ![]() If you cannot receive calls while roaming abroad, click here. Visit this link to know where to contact us. If problem persists, reach out to us so we can help. Transfer SIM to other working device to check if you will be able to receive calls. Take note that your saved WiFi passwords will be deleted once this is performed. If the mobile number that is trying to call you is in that block list, remove them from the list. ![]() ![]() If unable to receive calls from a specific mobile number only, check if your device has a block list or block status feature. Refresh your device by turning it OFF and then back ON. What are some reasons I cant receive calls on my phone or device Your device is on do not disturb Your device is in Airplane mode or Silent mode You. If you have a low signal reception or in an area where signal is unable to penetrate, you may use Wi-Fi calling or VoWiFi if your device is capable of this feature. If you hear sound, try making a call with your iPhone and turn on speakerphone. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service. If your device fails to automatically shift to 3G or 2G, go to your phones mobile network settings and manually select 3G or 2G. You may also enable VoLTE to make calls over LTE if your device supports this feature. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If your LTE is turned ON, your phone should automatically shift to 3G or 2G when trying to make an outgoing call or when receiving an incoming call. If you haven't already, make sure that your carrier settings are up to date. You've done a great job trying to get this resolved We're here to help. It's our understanding you've been experiencing issues with Caller ID on incoming calls after updating your iPhone. If you have low signal reception, try changing locations, preferably somewhere more open and with less surrounding obstacles such as concrete walls. Thanks for using Apple Support Communities. Try changing locations to improve your signal If you cannot receive calls, try these troubleshooting tips: ![]()
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